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The largest hinderance between IT and serving to prospects is getting the correct info. When customers name the helpdesk, they often expect instant gratification. They expect their situation to be resolved right then and there and both don’t perceive or don’t care if there are folks forward of them in the queue. It’s human nature to believe that each one’s self ought to be number one. This usually leads to a breakdown in communication as well as the initiation of some heated conversations. The IT helpdesk is there to help, however without the proper, full data, it make the resolution take that for much longer. So the next time you name the helpdesk, and the questions start flowing, keep in mind that all of them have a motive and a objective; to … Read the rest